UK Delivery

All UK orders over £50 receive FREE delivery. Any order within the UK order £25 will be charged at £4.40.

UK orders will be dispatched by Royal Mail or ParcelForce and may require a signature upon delivery of the goods.  Please be aware if a signature is unattainable from the address provided that a ‘Something for you’ card will be left as notification of delivery.

Delivery should be expected within 2-5 working days of placing an order. The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

For all orders outside Great Britain and Northern Ireland, delivery will be charged at £10.99. Please allow longer than 2-5 working days. All orders are sent be Royal Mail tracked. If your order has not been received within 10-14 days, please contact the clinic to track this. .

Returns
You can return or exchange any unopened and unused products within 14 days for a refund or replacement. The goods must be returned unused, unopened and in the same condition as they were originally despatched from Medifine. Items must be in original condition, including both inner and outer packaging to be applicable for a refund.

We regret that we cannot refund or replace any used items.

Refunds do not include the cost of initial delivery or return of the goods.

If you have received a damaged, faulty or incorrect item, you must contact Medifine within 2 working days of receipt either by email (info@medifine.co.uk) or phone (01132253938). Medifine cannot accept responsibility for damages / missing products reported after this period.

In the case of a parcel being returned to Medifine due to an incorrect delivery address or the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Medifine will not be refunded.

Secure Payment

We don’t store any of your credit card details and have no access to your credit card information at any time. The following security processes and checks are in place on our site to ensure that your details are handled properly and securely. Payments are secure powered by Stripe via SSL or Paypal.

TERMS AND CONDITIONS

 DISPATCH POLICY

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

PRICES AND TAX

The price shown for the goods excludes postage and packing unless specifically stated. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

COLOURS

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

CONFIDENTIALITY

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

INDEMNITY

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

JURISDICTION

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

CONSUMER RIGHTS

None of the above Terms and Conditions affects your statutory consumer rights.

COMPANY INFORMATION

Medifine Aesthetics Limited, 29 Harrogate Rd, Leeds LS7 3PD

PRIVACY POLICY

At Medifine Aesthetics, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

info@medifine.co.uk or by writing to 29 Harrogate Road, Leeds LS73PD. Alternatively, you can telephone 01132253938.

Who are we?

Medifine Aesthetics is an aesthetic skin clinic based in Leeds. We carry out non-surgical aesthetic treatments alongside this run an online skincare shop.

How do we collect information from you?

We obtain information about you when you interact with our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Website recording

 

Like many other websites, the Medifine Aestheitcs website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

 

Google Maps

 

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form;
  • Progress an order you have submitted and send you information directly related to this;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Deal with entries into a competition;
  • Send you communications which you have requested and that may be of interest to you.
  •  These may include information about campaigns, appeals, other activities, promotions of our associated companies goods and services.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. Please opt out of any marketing options by email info@medifine.co.uk , calling us on 01132253938.

How you can access and update your information

 

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

 

  • Log in to your account and edit the settings.
  • Email info@medifine.co.uk and request the information held about you
  • Telephone 01132253938
  • Write to us at Medifine Aesthetics, 29 Harrogate Road, Chapel Allerton. Leeds LS73PD.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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