UK Delivery

All UK orders over £50 receive FREE delivery. Any order within the UK order £25 will be charged at £2.95.

UK orders will be dispatched by Royal Mail or ParcelForce and may require a signature upon delivery of the goods.  Please be aware if a signature is unattainable from the address provided that a ‘Something for you’ card will be left as notification of delivery.

Delivery should be expected within 2-5 working days of placing an order. The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

At present Medifine deliver to Great Britain and Northern Ireland. If you live outside the UK, please contact us directly by phone or email to place an order.

Returns
You can return or exchange any unopened and unused products within 14 days for a refund or replacement. The goods must be returned unused, unopened and in the same condition as they were originally despatched from Medifine. Items must be in original condition, including both inner and outer packaging to be applicable for a refund.

We regret that we cannot refund or replace any used items.

Refunds do not include the cost of initial delivery or return of the goods.

If you have received a damaged, faulty or incorrect item, you must contact Medifine within 2 working days of receipt either by email (info@medifine.co.uk) or phone (01132253938). Medifine cannot accept responsibility for damages / missing products reported after this period.

In the case of a parcel being returned to Medifine due to an incorrect delivery address or the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Medifine will not be refunded.

Secure Payment

We don’t store any of your credit card details and have no access to your credit card information at any time. The following security processes and checks are in place on our site to ensure that your details are handled properly and securely. Payments are secure powered by Stripe via SSL.

TERMS AND CONDITIONS

 DISPATCH POLICY

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

PRICES AND TAX

The price shown for the goods excludes postage and packing unless specifically stated. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

COLOURS

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

CONFIDENTIALITY

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

INDEMNITY

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

JURISDICTION

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

CONSUMER RIGHTS

None of the above Terms and Conditions affects your statutory consumer rights.

COMPANY INFORMATION

Medifine Aesthetics Limited, 29 Harrogate Rd, Leeds LS7 3PD

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